Warranty & Information
Emile Henry has been making ceramic cookware and bakeware in Marcigny, Burgundy, since 1850, using clay from the region and techniques refined over generations. Every product we supply in the UK is backed by the manufacturer's warranty, so you can cook, bake and serve with complete confidence.
Warranty Information
Ceramic Cookware & Bakeware
Our High-Resistance Oven Ceramic ranges — oven dishes, tagines, bread bakers, pie dishes and tableware.
Delight Collection
The Delight range is made to a different specification and carries its own warranty period and usage guidance.
Selected Accessories
Accessories, tools and non-ceramic components supplied alongside our cookware collections.
Warranty periods vary by collection. Where necessary, the individual product page will confirm the applicable warranty period — please check this before purchase if you are unsure.
What Is Covered?
- Manufacturing defects.
- Defects in materials and workmanship.
- Faults occurring during normal household use where the care instructions have been followed.
What Is Not Covered?
- Accidental damage.
- Damage caused by dropping or impact.
- Overheating, or exposing products to temperatures outside their recommended limits.
- Improper use or misuse.
- Commercial or professional use.
- Normal wear and tear.
- Cosmetic damage which does not affect performance.
Making A Warranty Claim
If you believe your product is faulty, please contact our customer service team. So that we can assess your claim as quickly as possible, please provide the details listed here. Our team reviews every warranty claim individually and will advise you on the next steps once your claim has been assessed.
- 1 Proof of purchase.
- 2 Photographs of the product.
- 3 A description of the issue.
- 4 Your order number, where applicable.
Need Further Assistance?
If you have any questions regarding the care, usage or warranty of your Emile Henry products, our UK customer service team will be pleased to help.
Contact Customer Service